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Category Archives: Press Releases

Exceptional Innovation completes global group refinance and offers systems equipment financing for hoteliers

Columbus, OH – June 18, 2018: Global hospitality technology provider Exceptional Innovation (EI) has secured a $75 Million capital investment for the business. The Group will use this equity investment to pay off acquisition debt and provide on-going operating capital. In addition to the equity investment EI has arranged an additional $200 Million working capital facility for customer equipment financing, system upgrades, new solutions purchases and future acquisitions. EI will provide to clients a complete package of services to leverage the global capability of it’s investment partner’s interests in satellite and fiber network assets, a substantial TV and video content library, a location-based advertising platform and a US TV broadcast license. The combination of global connectivity, additional content, targeted advertising and the cost-effective iQx platform to deliver High Speed Internet Access solutions and In-Room Entertainment content and solutions will enhance the Group’s offering to the hospitality industry.

EI Group entities – SmarTV, Quadriga, and interTouch managed services businesses will now collectively operate globally under the universal brand name of interTouch Quadriga (iQ) to emphasize continuity and investment protection together with technology innovation. The companies will remain intact and at the forefront of their respective markets, the management structure will not change, and the divisions will continue to own and manage their intellectual property assets. Nomadix, Inc. will continue to operate as a separate entity but as an important supplier to interTouch Quadriga.

“Three years ago we pulled SmarTV, Quadriga, interTouch and Nomadix together under the E.I. Group umbrella with a singular vision to bring together the industry’s first truly global source for critical guest-facing technologies. Our belief is that our global customers deserve reliable and sophisticated global solutions that enhance their relationship with their own customers by providing the entertainment, communication and connectivity services that modern travelers demand. Through creating a single platform infrastructure, we are able to provide the flexibility for our customers to select from an array of interconnecting service modules to deliver the guest-facing technologies they desire. This shared-services architecture is designed to set a new standard for reliability by reducing potential points of failure and eliminating the interconnectivity problems that all our competitors have with their piecemeal solutions. We have realized our vision with the release of the iQx platform. Now, with this capital injection and the additional capex financing and the access to additional services from our global investment partner in place, we can now accelerate the roll-out of our technology platform and integrated solutions to bring the market increased choice and superior solutions from one global hospitality industry provider,” says CEO, Seale Moorer.

About Exceptional Innovation

About Exceptional Innovation

Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology. With our global reach, range and resources, we provide our customers with IQx, a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our integrated IQ solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire through interactive experiences.

The EI Group of companies includes managed services companies SmarTV, Quadriga and interTouch now operating under the interTouch Quadriga brand and visitor-based network (VBN) technology gateway provider Nomadix. The Group collectively services over 1.4 million guestrooms worldwide.

For more information, visit www.exceptionalinnovation.com.

Exceptional Innovation launches Guest Services Management, a new web-based hotel staff facing application

Exceptional Innovation launches Guest Services Management, a new web-based hotel staff facing application

Exceptional Innovation, the leading global provider of guest-facing technology solutions for the hospitality industry, has announced an innovative web based, staff facing application to streamline the housekeeping, maintenance and room replenishment processes for guestrooms.

Guest Services Management (GSM) is designed to reduce operational costs and improve staff efficiency for hoteliers. The web-based application, for use on phones, tablets, laptops or PCs, allows hotel staff to view the hotel dashboard and manage their scheduled daily tasks as effectively and efficiently as possible.

The GSM dashboard provides the hotel with a visual display of room status to aid in workflow management and decision making for critical guest needs such as maintenance issues or housekeeping status. Through PMS integration, the system empowers staff with the information they need at their fingertips including room status, occupancy and scheduled checkout data points, as well as automatically charging for mini-bar replenishment items.


Eric Eichensehr, Chief Technology Officer for Exceptional Innovation said “One of the major challenges for hotel management is to maintain a high level of quality all year round, while containing costs to drive operational efficiency. Any product or process that makes the services staff more efficient has a direct impact on the hotel’s bottom line. The new Guest Services Management application is designed to deliver valuable and tangible business benefits to our customers.”

GSM utilizes the power of the iQx platform and its intelligent functionality used across multiple iQ solutions. The iQx platform reduces overall implementation efforts and ownership costs when coupled with other iQ products by not needing to manage additional hardware on the property, while still allowing for the property to customize the solution to meet the hotel specific needs.

Guest Services Management can be purchased as a standalone application or as an add-on module to the iQ in-room solution without the need for additional hardware. GSM is available globally today with installations beginning immediately.

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About Exceptional Innovation
Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology. With our global reach, range and resources, we provide our customers with iQx, a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our integrated iQ solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire through interactive experiences.
For more information, visit www.exceptionalinnovation.com.
Exceptional Innovation debuts iQ cast standalone streaming product for all hotels

Exceptional Innovation debuts iQ cast standalone streaming product for all hotels

Exceptional Innovation is pleased to announce the debut of its standalone iQ cast entertainment solution, powered by Google Chromecast. Built on the company’s previous success with iQ in-room’s integrated streaming capability, this latest solution is guest experience driven to meet the need of all hoteliers interested in providing an over-the-top streaming option for guests quickly and easily. Whether installed alongside their current in-room entertainment solution, their current HSIA solution, their existing iQ in-room and iQ internet solutions, or as their in-room entertainment solution, the iQ cast streaming solution provides hotel guests precisely what they demand by ensuring guest privacy and providing a security feature for the hotelier.

“From our first iQ in-room installation with integrated Chromecast, customers have asked whether we could provide our streaming functionality without requiring purchase of the set-top box solution. iQ cast does just that. It provides hotel guests the ability to stream their own content, and it provides the hotelier a streaming solution without the need to install a set-top box in each room. This is a secure, easy-to-use solution that doesn’t require more equipment in the guest room environment, provides guest support and gives hoteliers peace of mind so they can focus on the daily management and operations of the hotel,” says Eric Eichensehr, Chief Technology Officer for Exceptional Innovation.

iQ cast enables guests to stream their favorite entertainment from their phone, tablet or laptop directly to their in-room TV using Chromecast devices in a variety of configurations. iQ cast can be implemented using the following three options:

  • Integrated with the HSIA system to provide a seamless connected streaming experience directly to the guestroom TV
  • Integrated with interactive TV system to provide a guided streaming experience along with any interactive TV system.
  • Standalone with a non-interactive TV or TV system to provide a streaming experience directly to the guestroom TV

In addition to the streaming capabilities now available, iQ cast comes with a Hotel Systems Dashboard that provides system analytics, graphical data, and reporting metrics to help hoteliers manage their devices and better understand device status, application use and performance, reliability, and demand on their Wi-Fi network. For ease of implementation across the property, an AndroidTM -based setup tool is included to allow mobile setup of in-room devices.

iQ cast is available globally today with installations beginning immediately. While iQ cast is available as a standalone product, the Chromecast experience is also available with Exceptional Innovation’s proven iQ in-room solution with integrated Chromecast on the STB-4000 hardware platform for hoteliers who prefer a set-top box environment.

For more information on iQ cast, please visit www.exceptionalinnovation.com/stream. 

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About Exceptional Innovation

Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology.  With our global reach, range and resources, we provide our customers with iQx, a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our integrated iQ solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire through interactive experiences.

For more information, visit www.exceptionalinnovation.com.

Google Chromecast and Android are trademarks of Google, LLC. All other trademarks of product and company names referred to herein are the property of their respective owners.

Exceptional Innovation brings leading-edge technology to hotels with iQx certified Samsung Tizen operating system, hospitality televisions models

Columbus, OH – January 23, 2018: Exceptional Innovation (EI) continues its long standing global partnership with Samsung Electronics to provide the hospitality industry with state-of-the-art guest engagement offerings. Together, the companies bring the latest platform technologies to hoteliers and guests through in-room television experiences powered by Tizen, Samsung’s cross-architecture open source software platform, in conjunction with EI’s iQx platform and integrated iQ solutions.

The combination of Tizen and iQx delivers a next generation technology experience that benefits hoteliers and guests anywhere on property. The Tizen 3.0 OS and 2017 Tizen-powered hospitality television models have been tested and certified as compatible with the iQ in-room smart television solution. The integrated iQ in-room solution provides hoteliers with greater choices based on hotel network and infrastructure requirements, and guests a fast, seamless in-room entertainment experience. Initial implementation sites in the US have been selected and deployments are planned for Q1 2018. EI will continue to certify additional US, European and Asia Pacific Tizen-powered TV models with the iQ in-room smart television solution as they become available throughout 2018 and beyond. 

The Tizen 3.0 OS keeps guests connected with not only hospitality TVs, but also with mobile devices, smartwatches and more. “Samsung understands the direct correlation between quality guest engagement, loyalty and the appropriate application of innovative technologies,” says Jonas Tanenbaum, Vice President Sales and Marketing – Hospitality TV Division, Samsung Electronics America. “With increased connectivity through the Tizen and iQ platforms, guests and hoteliers will enjoy one of the latest, most intuitive and flexible hotel interfaces in the market.”

“Exceptional Innovation and Samsung Electronics have been working together globally for years to deliver next-generation technology platforms and entertainment experiences to hotel properties and their guests,” says Seale Moorer, CEO of Exceptional Innovation.  “We look forward to continuing our partnership with Samsung to help hoteliers future-proof their in-room hotel entertainment investments as guests enjoy more of their own content through streaming capability and connection to multiple interactive devices at one time.”

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About Exceptional Innovation

Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology.  With our global reach, range and resources, we provide our customers with iQx, a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our integrated iQ solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire through interactive experiences.

For more information, visit www.exceptionalinnovation.com.   

About Samsung Electronics America, Inc.

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA), is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands. To discover more about Samsung, please visit www.samsung.com. For the latest Samsung news, please visit news.samsung.com/us and follow us @SamsungNewsUS.

Hyatt Regency London – The Churchill chooses Quadriga to provide them with a premium Wi-Fi Solution

Press contact: Vicky Daniels, Marketing Manager, Europe, Quadriga
Phone: +44 (0) 118 916 7181 Email:
vicky.daniels@quadriga.com

FOR IMMEDIATE RELEASE

Hyatt Regency London – The Churchill chooses Quadriga to provide them with a premium Wi-Fi Solution

Reading, UK – 4-October, 2017 Hyatt Regency London – The Churchill, One of the finest 5-star hotels in London, is ideal for both business and leisure travelers, offering a peaceful, yet central, location. Situated in the heart of London’s West End, this luxurious hotel is within walking distance to many of London’s leading attractions from Buckingham Palace to the picturesque Hyde Park, along with the exclusive shopping areas of Oxford Street, Soho, Bond Street, Mayfair and Marylebone.

Requirement:
Whether travelling for pleasure or away on business, hotel guests expect to be able to surf the web, stream video and music content, send emails, and download data, simply, quickly, securely and without any complications or usage limitations. With Wi-Fi playing a big part in how guests rate their experience, the Hyatt Regency knew it needed to improve its existing service. The hotel recognises the value of offering fast, efficient internet access to its guests. An updated wireless network doesn’t just increase guest satisfaction; it also functions as a building block for new revenue-generating services and increased operational efficiency.

Quadriga’s Solution:
The hotel found that its current wireless service wasn’t exceeding guest expectations and wasn’t able to grow with its business needs. The Hyatt Regency engaged with Quadriga and it was decided that the most efficient course of action would be to roll out a fully redundant Ruckus and HP network utilising a SIP Flex gateway, future-proofing the hotel for increased network requirements.

“We are delighted to work with the Hyatt Regency on this latest project.  This prestigious hotel demonstrated that they are willing to adopt the very latest innovations and technologies and to use them as a means of enhancing the guest experience, while supporting their business objectives.  It is a pleasure to partner with them and we look forward to continuing this well in to the future,” said James Lilley, Quadriga’s UK, Ireland, Nordics, Poland and CIS Regional Director.

Quadriga’s solution offered the hotel a low cost – high ROI solution that provides coverage to not only the whole hotel (440 rooms), but also to its back of house. Quadriga worked with the hotel to ensure a seamless switch from the existing provider, avoiding any disruption to guests.

“We have a great long standing relationship with Quadriga which has benefitted us by not only having a partner who understands us and our guests but also through having a partner who ensured the seamless and smooth installation of our new HSIA system.  This has enabled us to provide complimentary, fast, reliable and easy to use internet connectivity for our guess with no disruption to the guest experience,” said Hyatt Regency London Systems Information Manager Holger Wunsch.

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About Quadriga

Quadriga is a leading international provider of guest technology managed services that enhances engagement, generates additional revenue, and fuels value for hotels through a continued focus on the global customer experience. Quadriga is part of the Exceptional Innovation (EI) family of companies and affiliates which benefits from the technology innovation driven by EI. The Group is constantly at the forefront of hospitality guest technology with its IQx platform and suite of integrated solutions for hoteliers.  

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is conveniently located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. Following a multi-million pound renovation, this quintessentially British five-star property boasts 440 luxurious guestrooms & suites, plus 11 distinct meeting spaces, inspired by Sir Winston Churchill’s renowned style and character.  Award-winning dining options include seasonal, thoughtfully sourced & beautifully presented modern British dishes at The Montagu, signature cocktails at The Churchill Bar & Terrace or Michelin star Italian at Locanda Locatelli. Hyatt Regency London – The Churchill offers business & leisure travellers, the perfect place to work or relax in one of the world’s most iconic cities.

 

Hospitality industry veteran Neil Schubert joins Exceptional Innovation as Senior Vice President of Global Product Management

Press contact: Candice DeLuca, Chief Marketing Officer, Exceptional Innovation, Inc.
Phone: 614-890-6101 Email:
cdeluca@exceptionalinnovation.com

FOR IMMEDIATE RELEASE

Hospitality industry veteran Neil Schubert joins Exceptional Innovation as Senior Vice President of Global Product Management

Westerville, OH – December 14, 2016 Exceptional Innovation (EI) is pleased to announce Neil Schubert as its new Senior Vice President of Global Product Management. Neil brings with him more than 35-years’ experience in the hospitality industry’s technology needs to round out the EI Group Strategy Division of the company.

Neil will lead the Global Product Management (GPM) Team responsible for monitoring industry trends, competitive analysis, new developments in consumer trends, and maintaining an effective roadmap strategy for the group’s product lines. His team will also manage the transition from disparate regional solutions and products to the strategic IQx technology platform and integrated IQ solutions. The product management team participates in industry forums and partners with global marketing management and global account management when interacting with strategic customers and industry leaders in order to prioritize development activities for the Group’s product lines and deliver those solutions on the IQx platform to all markets globally.

Prior to joining Exceptional Innovation’s team, Neil led Marriott’s global product strategy for hotel property guest technologies as Marriott Vice President of Technology Strategy. He was also responsible for crafting Marriott’s global property network standards and defining Marriott’s strategy for guestroom entertainment systems, digital signage, lobby computing standards, and numerous proof of concept projects including kiosk technologies, mobile applications, Marriott’s Netflix partnership, and their mobile key solution architecture.

Neil’s dedication to the hospitality industry is reflected in more than just his new role at EI. He has participated in industry leadership roles in various associations including HFTP and HTNG, including forum chair for HTNG’s Infrastructure forum for nine years. Neil personally initiated and wrote the testing material for HFTP’s certified hospitality technology professional (CHTP). Additionally, he has served on the advisory boards for several hospitality universities.

“We are honored to have Neil join the management team to lead our Global Product Management team,” said Exceptional Innovation CEO Seale Moorer. “His experience and passion for the industry will not only aid in our continuous efforts to bring the hospitality industry the latest technology solutions but provide us with a seasoned and dedicated veteran to lead our global product initiatives and deliver our IQx platform and integrated solutions to the global marketplace.”

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About Exceptional Innovation

Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology. With our global reach, range and resources, we provide our customers with IQx, a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our integrated IQ solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire through interactive experiences.

For more information, visit www.exceptionalinnovation.com.

Quadriga unveils IQx hospitality platform at Equip Hotel Show

Press Contact: Vicky Daniels, Marketing Manager – Europe

Phone: +44 (0) 118 916 7181 Email: Vicky.Daniels@quadriga.com

FOR IMMEDIATE RELEASE

Company introduces IQx platform and suite of integrated IQ solutions in Europe

Theale, Berkshire – 07 Nov. 2016 – Quadriga is pleased to announce the introduction of the IQx platform and suite of integrated IQ solutions for hoteliers in Europe. IQx is the company’s fully integrated enterprise-grade technology platform and Central Management System that all future products will be built on and integrated through for configuration, deployment, and support globally. The debut of IQx from Quadriga will take place in Paris at Equip Hotel 06-10 November which follows the Americas announcement of the platform and integrated solutions at HITEC New Orleans 2016 this June.

IQx was designed as a universal platform that provides all of the guest-facing technologies required by a hotelier including high speed internet, interactive television, over-the-top content and streaming through an integrated Chromecast experience, digital signage, mobile device integration, and room control functionality.

The IQx Central Management System provides full management of the system infrastructure (hardware), configuration, content, monitoring, reporting and analytics for hoteliers in a single dashboard application. It is designed to make hoteliers’ lives easier through the use of technology regardless of whether their role is general manager, IT director, customer service or marketing officer. The dashboard service tools enable hoteliers to control all of their guest facing experiences through one universal integrated platform from a single source technology vendor globally.

The IQx Portal gives hoteliers the ability to centrally manage their property or portfolio of properties connected through the web-based, anywhere access dashboard application for a consistent and reliable guest experience regardless of device or location. The platform and solutions provide revenue-generating capabilities such as promotional brand management, OTT advertising and additional operational cost and time saving efficiencies.

“We are excited to share the company’s global technology vision with hoteliers at Hotel Equip,” says Jean-Philippe Delouis, President & Managing Director EMEA.  “The flexible IQx platform ensures that we can provide a foundation for future growth and innovation to meet the fast paced change in customer and technology demands that hoteliers are experiencing today.”

In addition to the innovative technology, hoteliers can rely on the breadth and depth of our sales, operations and support team’s talent supporting their initiatives which includes services such as installation, project management, network design, creative, technical and end-user support. 

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Quadriga is a leading international provider of guest technology managed services that enhances engagement, generates additional revenue, and fuels value for hotels through a continued focus on the global customer experience.

Quadriga is part of the Exceptional Innovation (EI) family of companies and affiliates which benefits from the technology innovation driven by EI. The Group is constantly at the forefront of hospitality guest technology with its IQx platform and suite of integrated IQ solutions for hoteliers.

With our combined reach, range and resources, we provide our customers a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire the people they serve.

Exceptional Innovation, Inc. and HTNG team up to protect Personally Identifiable Information (PII)

Press Contact: Candice DeLuca, Chief Marketing Officer, Exceptional Innovation, Inc.
Phone: 614.890-6101 Email:
cdeluca@exceptionalinnovation.com

FOR IMMEDIATE RELEASE

Exceptional Innovation, Inc. and HTNG team up to protect Personally Identifiable Information (PII)

Columbus, OH – Oct. 10, 2016 Exceptional Innovation, Inc. recently hosted the inaugural meeting for the Hotel Technology Next Generation (HTNG)’s Personally Identifiable Information (PII) Workgroup. The HTNG PII Workgroup’s goal is to raise awareness of and develop guidelines for the security of guest and employee information.

Personally identifiable information is any representation of information that permits the identification of an individual, either alone or when combined with other elements. Due to the growing threat of data breaches and cyberattacks across the world, there is a need to prioritize the security of guest and employee personal information. The PII Workgroup is implementing principles for the hospitality industry in terms of guidelines, roles of vendors, a global strategy for protecting PII and the group’s commitment to the hospitality industry.

“I hope the PII Workgroup will give us a set of guidelines and help individuals with the need to have and go about securing data in their environment. It’s going to give everyone a baseline level of instruction, which I think will be helpful to the industry,” said HTNG CEO Michael Blake.

In the meeting the workgroup discussed industry principles which included ownership, regulatory compliance, transparency, stewardship and the importance of selecting partners that share the same commitment to PII. An industry code of conduct and a self-assessment tool to ensure personal data security were also talked about in-depth.

“It’s part of our mission at Exceptional Innovation to provide the industry with strong and creative leadership in the changing world of guest-facing technologies. One area where technology companies like ours particularly need to lead is in helping the industry better protect guests’ personally identifiable information,” said Chris Farrar, Chief Analytics Officer for Exceptional Innovation and member of the HTNG PII Workgroup. “This is not just a matter of the design of our products and services, but also of actively working within the industry to create awareness and best practices surrounding the protection of data and analyzing.  It’s for this reason that we’re especially pleased to contribute our insights and efforts to the industry in the context of the HTNG PII workgroup.”

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About Exceptional Innovation

Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology.  With our global reach, range and resources, we provide our customers with IQx, a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our integrated IQ solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire through interactive experiences.

For more information, visit www.exceptionalinnovation.com.   

About Hotel Technology Next Generation

The premier technology solutions association in the hospitality industry, HTNG is a self-funded, nonprofit organization with members from hotel and hospitality companies, technology vendors to hospitality and other industry members including consultants, media and academic experts. HTNG’s members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards. Where necessary, it also develops new open standards to meet the needs of the global hospitality industry.

Membership in HTNG is open to hotel and hospitality companies, technology vendors to hospitality, consultants, academics, press and others. Currently more than 400 corporate and individual members from across this spectrum, including most of the world’s leading hotel companies and technology vendors, are active HTNG participants. HTNG’s Board of Governors, consisting of 22 top IT leaders from hotel companies around the world, itself has technology responsibility for more than 2.5 million guest rooms. HTNG publishes workgroup proceedings, drafts and specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption. HTNG releases specifications into the public domain as soon as they are ratified by the workgroups. For more information, visit www.htng.org.

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