Account management services

We understand that your business can succeed or fail on how well you deliver your guest experience - now more than ever it is a key point of competitive differentiation for you. Following your decision to invest in hotel and guest communications – either via the TV or range of broadband services – how you tailor and develop these services to create your desired guest experience going forwards, is crucial. We recognise the significance of this investment to you and this drives our Account Management philosophy.

Support through the life of your contract

Our style of partnership is one that supports you in very tangible ways throughout the life of your contract, as the needs of your business and the expectations of your guests evolve. With this in mind our account management services support you in understanding and analysing behaviours, usage and revenue performance with the specific aim of maximising your revenues as well as guest satisfaction.

Powerful business reporting tool

Quadriga has developed an award-winning and powerful business reporting tool, Perfomance Link, which provides insightful trend and performance analysis and enables recommendations to optimise revenue.

Performance Link is used by Quadriga to view revenue performance reporting at site, brand or chain level and the data can be analysed in multiple ways. Performance Link receives daily usage updates from across the Quadriga estate and integrates this with data from multiple systems providing an extensive and comprehensive information source for each individual property.

The following additional services are also offered: