Support

Continually setting the global service standard

Excellence in customer service is at the centre of your business – and it’s at the centre of what we do at Quadriga too.

Support Systems

Quadriga has uniquely invested in a world-class support infrastructure, supporting you wherever you do business. We do this through a complete range of customer support services enabled by sophisticated technologies that are connected to one another and the hotel. These allow Quadriga to provide a reassuring window into your hotel right through the life of your contract.

Account Management Services

Working with our customers throughout the life of the contract is essential and here Quadriga has a team of account and revenue managers. We work alongside hotels to review performance and take your feedback and that of your guests with the sole aim of driving more business value from your investment.

Customisation, content management and design services

Our professional services team are always at hand to advise and help optimise the way you communicate with your customers via the TV, laptop or mobile devices. We’ll also customise your content and design a multi media package on screen for you.

TV Services

Quadriga has support experts in place to help you to maintain and get the most from your TV equipment. This includes a complete package of TV installation, setup and maintenance services, a range of channel management services and the design, provision and installation of hotel TV networks.

Quick Facts
  • Global European service and customer care network 
  • Local knowledge and language support
  • Multi-lingual global customer contact centre
  • SLAs to protect you and monitor us
  • 24/7 Guest Internet Helpline 
  • Remote monitoring of your network
  • Revenue management advice and guidance
  • Design professionals to customise your solution
  • Content management services
  • TV maintenance and channel management
  • TV network services