Quadriga Worldwide Ltd.
Forum 1, Station Road, Theale
RG7 4RA UK
T: +44 (0) 118 930 6030
F: +44 (0) 118 903 3970
© 2012 Quadriga Worldwide Ltd
Quadriga has been trusted for 25 years to support the world’s leading hotels and central to this is a complete after sales service that takes care of your needs throughout the life of the contract.
Expert Project Managers are there to support you right from the start, experienced in both large multinational as well as local independent projects, managing all aspects of your installation including logistic planning.
Pan European service and customer care network
With Quadriga offices in all major countries and a network of fully trained partners, we can support you wherever you do business.
We have a highly skilled and experienced network of service and support staff with essential local knowledge as well as local language call centres.
Efficiently managing entertainment content, guest pricing, hotel billing and guest usage for your hotel
Quadriga support systems are SLA driven which means that our customers receive the service levels they have requested. Our systems are designed to provide automatic escalation to core support managers as appropriate and ongoing service performance reports allow you to track how we are doing. A three tier escalation process which calls upon varying levels of specialised technical support ensures issues are dealt with quickly, efficiently and effectively.
Enabled by Quadriga’s industry-leading Network Monitor that remotely monitors your network and every room in your hotel every 6 minutes enabling ongoing preventative maintenance and early notification of issues.
Enabled by experienced software support specialists trained to identify, target and fix issues remotely.
Easy tracking of hotel issues that enables you to log and track progress of any service query.
Provided through Quadriga’s experienced, fully trained hotel maintenance team fixing in-room issues there and then.
Full training of front of house, housekeeping and maintenance teams to deliver the best guest experience, optimise system usage and fix minor in-room issues.
Guest laptop internet connectivity queries managed 24/ 7 through a dedicated, multi lingual Guest Helpline.
Our “Service and Customer Care” programme is continually monitored every 90 days and actions are taken as necessary.
All new products are thoroughly analysed and tested and put through field trials prior to commercial launch to ensure maximum stability.