Support systems

World-class support services allowing you to focus on running your business

Quadriga has been trusted for 25 years to support the world’s leading hotels and central to this is a complete after sales service that takes care of your needs throughout the life of the contract.

Expert Project Management

Expert Project Managers are there to support you right from the start, experienced in both large multinational as well as local independent projects, managing all aspects of your installation including logistic planning.

Supporting you where you do business

Pan European service and customer care network

With Quadriga offices in all major countries and a network of fully trained partners, we can support you wherever you do business.

We have a highly skilled and experienced network of service and support staff with essential local knowledge as well as local language call centres.

Automatic management of your services via direct link to Quadriga’s central hub

Efficiently managing entertainment content, guest pricing, hotel billing and guest usage for your hotel

SLAs to protect you and monitor our performance

Quadriga support systems are SLA driven which means that our customers receive the service levels they have requested. Our systems are designed to provide automatic escalation to core support managers as appropriate and ongoing service performance reports allow you to track how we are doing. A three tier escalation process which calls upon varying levels of specialised technical support ensures issues are dealt with quickly, efficiently and effectively.

Issue resolution before you even know it’s happened

Enabled by Quadriga’s industry-leading Network Monitor that remotely monitors your network and every room in your hotel every 6 minutes enabling ongoing preventative maintenance and early notification of issues.

Quick and effective remote resolution of issues

Enabled by experienced software support specialists trained to identify, target and fix issues remotely.

European incident management system

Easy tracking of hotel issues that enables you to log and track progress of any service query.

On-site support for hotel managers

Provided through Quadriga’s experienced, fully trained hotel maintenance team fixing in-room issues there and then.

Dedicated Training for hotel staff

Full training of front of house, housekeeping and maintenance teams to deliver the best guest experience, optimise system usage and fix minor in-room issues.

Dedicated Guest Internet Helpline

Guest laptop internet connectivity queries managed 24/ 7 through a dedicated, multi lingual Guest Helpline.

Customer feedback

Our “Service and Customer Care” programme is continually monitored every 90 days and actions are taken as necessary.

Quality assurance testing

All new products are thoroughly analysed and tested and put through field trials prior to commercial launch to ensure maximum stability.