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We’re Here With You, Every Step Of The Way

24 hours a day, 7 days a week, 365 days a year

Our Global Call Center is always available.

Exceptional Innovation & Quadriga Support

Our 24/7/365 in-house global support center offers a true managed service to our Exceptional Innovation and Quadriga clients. Our team of product experts provides in-depth troubleshooting at all levels of technical escalation for efficient and effective resolution. In addition to exceptional issue resolution, we offer an array of reports to enable your IT staff to proactively analyze and quickly react to what your guests are experiencing with the system.

    We provide support in English, French, German, Italian, and Spanish.

    Supported Products
    • iQx Platform
    • iQ suite of solutions, including iQ in-room, iQ spaces, iQ internet, iQ mobile
    • GuestSmarTV
    • NXTV
    • Q Connect
    • Sensiq
    • Genesis

    Find Your Support Center

    Level 2+ support for iQx, GuestSmarTV, and Quadriga products.
    Austria 0810111500
    Belgium +3250580163
    Denmark +4589882700
    Finland +358207589555
    France 0810632737
    Germany 01805782374
    Greece +302111984005
    Hungary +36 1 8480627
    Italy 800015575
    Morocco 0 892 09 01 03
    Netherlands 09004448444
    Norway +47 21959440
    Poland +48123966588
    Portugal +351308807303
    Spain +34915014484
    Sweden +46 850635706
    Switzerland 0848805905
    UK +441617860700
    USA +1 855 613 5991
    Regional email support contacts:

    Exceptional Innovation, Inc. (Americas): support@exceptionalinnovation.com

    Quadriga (Europe/Africa): gsc@quadriga.com

    interTouch Support

    interTouch provides a comprehensive support service portfolio through a single point of contact. interTouch’s customer support service includes both proactive network operations centers and round-the-clock call centers that provide multilingual customer support to our global network. With highly trained technicians, our NOCs function 24 hours a day, 7 days a week to monitor network activity, implement traffic shaping as well as oversee hardware and software processes to ensure our hotel partners’ networks operate at optimum level at all times.

      Supported Products
      • FREEDOM Internet
      • FREEDOM Entertainment
      • FREEDOM Check-in
      • FREEDOM One
      • FREEDOM Display
      • FREEDOM Security
      • FREEDOM Home
      • FREEDOM Print
      • FREEDOM Business Center
      • FREEDOM Vision

      Find Your Support Center

      Level 2+ support for interTouch products.
      Australia 1300 366 345
      Accor support (Australia) 1800 13 43 13
      Bahrain 80 00 4038
      Brazil 0800 891 8498
      China (Main TFS) 800 988 1222
      Egypt 0 800 888 8887
      Fiji 0 800 6750 817
      India 000 800 650 1416
      Indonesia 001 803 852 8316
      Japan 0034 800 1 00022
      Macau 0 800 231
      Malaysia 1 800 88 5843
      Mexico 001 888 442 8784
      Morocco 0 8000 1536
      New Zealand 0800 449229
      Oman 800 700 22
      Philippines 1 800 1 855 0058
      Saudi Arabia 8008 852 607
      Singapore 001 800 4638 7678 800 852 3565
      South Africa 0800 980 681
      South Korea 00 798 8521 7714
      Sri Lanka 2422 045 Outside Colombo: (011) 2422 045
      Taiwan 00 801 855 986
      Thailand 00 1 800 852 7716
      Trinidad & Tobago 1 888 442 8784
      United Arab Emirates 8000 650 541
      United States 1 866 391 8328
      Azure support +65 6591 8425
      Percipia support +65 6591 8418
      Rydges support (Australia) 1800 23 5176
      Email support contact:

      interTouch (Asia Pacific/Middle East): helpdesk@intertouch.com

      We understand guest experience matters to you.
      Request more information on how our iQx suite of solutions delivers.

      More info, please
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